Customer Testimonials

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Google Feb 23, 2018
 

We were looking for a very specific vehicle with very specific features. Countless searches on TrueCar, KBB, CarGurus, Carmax, Carvana, DriveTime, multiple dealerships, etc... we found the perfect match with these folks at Chrysler Dodge Jeep Ram of Indian Trail.. I do not generally enjoy the car buying process. I put it off as long as I can and end up going with someone like Carmax so that I don't have to deal with the haggle.This time, after doing my homework, I learned that Carmax would not be a wise financial decision. CDJR of Indian Trail is 1.5 hours from our home. So, taking off from work and making the trek, we were hopeful that this would be "the one". We ended up working with the fabulous Alice Crowder, the fun-loving Richie Carter, and the super knowledgeable and friendly Ted Kipp. Note: I am sure there are other wonderful workers behind the scenes such as the car washers, credit checkers, etc. So, sorry I have not given you ample credit for your tireless efforts in your work.I came in the door to meet Alice, the one I had prearranged to meet. She was super. She was spunky, fun, but focused on helping another customer...She asked if we were ok with working with Richie. She did come back several times throughout the process to help us on one thing or other.Richie was very helpful and pulled the vehicle around promptly. He let us take a test drive using the 4 wheel drive area. That was awesome! It gave us proof that the vehicle was the real deal and worth pursuing further. Without engaging the 4 wheel drive we probably would have been left with doubt about the vehicle's capability.Richie is a pretty cool guy. He is not the typical car salesman that you get when you go to a car dealership (ya know, the kind that reek of excessive cologne use and ready to dangle the keys in front of you). He is kind, understanding, and still able to have a little fun with the process. After doing all the required info gathering, he sent us to Ted. Ted handled the financing side of things. He took time to explain everything needed . He was friendly, helpful, and not pressuring. He did a great job of making sure we were happy with the rates and such before moving on to the next step in the process.At the end of it all, We are happy with the vehicle, happy to have dealt with such pleasant folks, and less stressed by the new debt. I just hope no one fell asleep reading my review....I can be a bit long-winded?

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Google Feb 23, 2018
 

Richie and Tom were very personable and professional during the entire process of leasing our Jeep Compass. The follow up was great and we were impressed that the dealership personnel were not pushy. We visited another dealership prior to coming to CDJR of Indian Trail and were not treated well there. CDJR of Indian Trail’s facility is beautiful and clean. Ritchie and Tom were great in every way and I would refer friends to this dealer!Patricia Boyd

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Facebook Feb 22, 2018
 

We were looking for a very specific vehicle with very specific features. Countless searches on TrueCar, KBB, CarGurus, Carmax, Carvana, DriveTime, multiple dealerships, etc... we found the perfect match with these folks at Chrysler Dodge Jeep Ram of Indian Trail.. I do not generally enjoy the car buying process. I put it off as long as I can and end up going with someone like Carmax so that I don't have to deal with the haggle. This time, aft er doing my homework, I learned t...hat Carmax would not be a wise financial decision. CDJR of Indian Trail is 1.5 hours from our home. So, taking off from work and making the trek, we were hopeful that this would be "the one". We ended up working with the fabulous Alice Crowder, the fun-loving Richie Carter, and the super knowledgeable and friendly Ted Kipp. Note: I am sure there are other wonderful workers behind the scenes such as the car washers, credit checkers, etc. So, sorry I have not given you ample credit for your tireless efforts in your work. I came in the door to meet Alice, the one I had prearranged to meet. She was super. She was spunky, fun, but focused on helping another customer...She asked if we were ok with working with Richie. She did come back several times throughout the process to help us on one thing or other. Richie was very helpful and pulled the vehicle around promptly. He let us take a test drive using the 4 wheel drive area. That was awesome! It gave us proof that the vehicle was the real deal and worth pursuing further. Without engaging the 4 wheel drive we probably would have been left with doubt about the vehicle's capability. Richie is a pretty cool guy. He is not the typical car salesman that you get when you go to a car dealership (ya know, the kind that reek of excessive cologne use and ready to dangle the keys in front of you). He is kind, understanding, and still able to have a little fun with the process. After doing all the required info gathering, he sent us to Ted. Ted handled the financing side of things. He took time to explain everything needed . He was friendly, helpful, and not pressuring. He did a great job of making sure we were happy with the rates and such before moving on to the next step in the process. At the end of it all, We are happy with the vehicle, happy to have dealt with such pleasant folks, and less stressed by the new debt. I just hope no one fell asleep reading my review....I can be a bit long-winded� See More

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Google Feb 20, 2018
 

I had a very great experience here. My dad actually did some research on a used truck they had on the lot so we came to check it out. I ended up not being very interested in the truck, but liked some of the new trucks that they had. Randy walked up to us after just a few minutes of being out there. He was super nice, funny and kept us informed during the entire buying process. He was also very patient with us because we had to make more than a few long phone calls during the paperwork process. I'm very happy that my first buying experience was with Randy and this dealership. I would definitely recommend them to anyone!

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Google Feb 19, 2018
 

Thank you indian Trail Jeep I had a minor accident in my Jeep and stop the Trail and got me a new one and the price I wanted thanks Alice and you too Richie for the laughs

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Google Feb 19, 2018
 
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Google Feb 16, 2018
 

Great customer service and very friendly staff. Julius is awesome!!

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Google Feb 15, 2018
 

I am so happy and overjoyed that I got the car I wanted I give a high praise to God and thank you Alice and Robert for helping me this is my first car I have ever purchased from a dealer so bye bye buy here pay here thanks again

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Google Feb 14, 2018
 

Great experience great customer service thanks Alice you made it enjoyable.

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DealerRater Feb 12, 2018
 

The team at CDJ of Indian Trail were awesome! Sales managers Julius & Robert were attentive & sincere & made the typical long car buying process simple. Julius gave us their best price upfront without the back & forth you get at most dealerships in town. Thanks for a great car buying experience my wife & I love our new Jeep Grand Cherokee...........would definitely buy again from these guys.

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